Privacy Policy

INTRODUCTION

Decisive Accounting Ltd respects your privacy and is committed to protecting your personal data. 

This privacy policy explains when and why we collect personal data about you, how we use it, how we look after it and keep your personal data secure, and when and who we may share it with. 

This policy also tells you about your privacy rights and how the law protects you.

This privacy policy is intended for clients and prospective clients only. For clients of this firm you should read this policy together with our general terms and conditions. 

WHO WE ARE?

Decisive Accounting is Limited company registered in England & Wales (14787449). We are authorised and regulated by the Chartered Institute of Management Accountants.

In order to provide accountancy and taxation services and advice we collect, process and store personal data. We are classed as a “data controller” and are responsible for your personal data.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Data Protection Officer, Tessa Wheatley, using the details set out below.

Email address: hello@decisiveaccounting.co.uk

Postal address: 7 Valentine Court, Crownhill, Milton Keynes, Bucks, MK8 0JA

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), 

the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details above.

THE DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.

What information we will need about you will depend on the scope of our instructions.

This information may include:

Identity Data includes first name, maiden name, last name, marital status, title, gender date of birth, National Insurance number and Unique Tax Reference along with (if requested) copies of passports, driving licences, utility bills and similar documents required to verify your identity.

Contact Data includes your address, email address and telephone numbers, along with (if requested) evidence of address.

Financial Data includes bank account details.

Transaction Data includes details about payments from you and other details of services provided by us.

Certain personal data by its nature is considered sensitive personal data. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

In most cases we do not expect to collect such sensitive personal data. We will only ever request sensitive personal data if it is directly relevant to and required as part of our instruction or necessary to comply with a legal obligation and will explain to you when requesting this information why we need it.

If you fail to provide personal data:

Where we need to collect personal data by law, or to provide you with the requested accountancy or taxation services and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In that instance, we may have to decline to act for you and will notify you of this.

Your duty to inform us of changes:

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

HOW IS YOUR PERSONAL DATA COLLECTED?

We expect the personal data collected to come from the following sources:

You may volunteer the information to us, verbally or in writing and should ensure when doing so that it is complete, accurate and up to date.

We may receive the information from third parties as part of our instruction for example, banks, building societies or other financial institutions, estate agents, organisations who have referred work to us or individuals who have your authority to provide information to us.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. The primary reason for asking you to provide personal data will be so that we can carry out your instructed work or so that we can respond to a request for information, if you are a prospective client, such as provide you with a quote and which is recognised as a lawful ground to process your data. The law also allows us to use your personal data:

With your consent:

If it is necessary to protect our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate Interest means in the interest of conducting and managing our business. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us; or

It is necessary to comply with a legal or other regulatory obligation placed on us by law.

Most commonly, we will use your personal data in the following circumstances:

To verify your identity.

To provide the services requested including, for example, general communications with you as well as (depending on the nature of our instruction) providing you with advice.

To keep financial records of your transactions.

To seek advice from third parties or other experts.

To respond to any complaint or allegation of negligence against us.

To recover monies owing to us.

To help with the internal management of our practice such as keeping records of sources of work and 

new enquiries, storage and archiving of files and documents.

The detection of fraud.

Marketing:

We do not circulate any marketing information.

Change of purpose:

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DO WE SHARE YOUR PERSONAL DATA WITH ANYONE?

Please be assured we will keep your personal data secure and will not share your information with third parties.

On occasion, however, we may have to share your personal data with third parties where this is connected to carrying out work on your behalf including:

HM Revenue and Customs re income tax, corporation tax and VAT:

Solicitors acting on the other side of a transaction or litigation.

Translation agencies.

Other accountants and auditors.

Bank or Building Societies or other financial institutions.

Insurance Companies.

Providers of identity verification services.

Transcription agencies.

Notaries.

Any disclosure required by law or regulation.

If there is an emergency and we think you or others are at risk.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

AUTOMATED DECISION-MAKING

We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as is necessary to:

Complete the services requested.

As is required to be kept by law.

For as long as is necessary which is usually 6 years after the matter was concluded and your file closed.

To comply with any instructions from our clients to retain their personal data for longer.

Some documents are kept indefinitely, for examples Wills.

In some circumstances you can ask us to delete your data - see below for further information.

Information obtained from prospective clients is kept for up to 12 months for the purposes of providing quotations and any subsequent follow up.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us via the contact details above.

As mentioned above you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance using the contact details above.

No fee usually required:

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you:

We may in some instances need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). 

This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond:

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

CHANGES TO THIS PRIVACY NOTICE

We reserve the right to update this privacy notice at any time. Our current data privacy notice will always be available on request. Any material changes will be advised to you. We may also notify you in other ways from time to time about the processing of your personal information.